Information Society Watch

November 19, 2006, BBC News Service

A recent study by the Acoustic Safety Programme, an independent body which aims to protect the hearing of call centre workers, points to the fact that call centre staff are at risk of some form of hearing impairment due to noise related hazards. The body said that two thirds of UK call centres fail to protect their workers against hearing damage from noise. The report calls for call centres to proactively take steps to ensure the safety of their employees. These steps range from procuring microphones which minimise the risk of hearing loss to raising awareness of the problem and good incident reporting.

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