Information Society Watch
A Southern Lens on the Information SocietyInclusion through innovation: Tackling social exclusion through new technologies
2006, Social Exclusion Unit, Government of the United Kingdom
This report, prepared by the Social Exclusion Unit (SEU) explores the potential that ICTs have to improve service delivery and quality of life for excluded groups, and argues that effective use of ICT is key to addressing exclusion and meeting complex needs. The report is the second in a series from the SEU on how public services can work better for disadvantaged people. It explores how ICT can be used to make mainstream public services - including education, health, employment and housing - more effective, efficient, and accessible for socially excluded groups. The report presents numerous examples of innovative uses of technology to address exclusion. Additionally, it also contains over 100 links to relevant projects and research within this field. (Adapted from author)